Our Policies for your Reference

Policies

At My Lawn Care Accessories, we are committed to providing a safe, reliable, and customer-focused shopping experience across Australia. This policies page outlines important information regarding our website, ordering, shipping, returns, and privacy practices.

Shipping Policy

We ship all orders across Australia, including Brisbane, Sydney, Melbourne, and other major cities. Most orders are processed within 1–2 business days. Shipping times may vary depending on your location and the size of the order. Customers will receive a tracking number for all dispatched orders so you can monitor your delivery.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact our customer service team within 14 days of delivery. Returns will be accepted under our return guidelines, and refunds or exchanges will be processed promptly. Note that some items, such as used or customised parts, may be exempt from return.

Warranty Information

All Garland sweepers, batteries, and accessories sold by My Lawn Care Accessories include the manufacturer’s 12 month warranty. Please refer to the specific product details for warranty coverage. Warranty claims should be submitted directly through our customer service team, and we will assist you with repairs, replacements, or guidance as per manufacturer instructions.

Privacy Policy

Your privacy is important to us. We collect personal information only to process orders, provide customer support, and improve your shopping experience. We do not sell or share personal information with third parties except as required for order fulfilment and legal compliance. For more details, please refer to our full Privacy Policy.

Terms & Conditions

By using our website, you agree to our terms and conditions, which include responsible use of content, payment policies, and intellectual property protection. Customers are responsible for providing accurate shipping information and ensuring access for delivery.

Contact Us

If you have questions about any of our policies or need assistance, our friendly customer service team is here to help. Contact us via email or phone, and we’ll respond promptly to ensure your experience with My Lawn Care Accessories is seamless.